//Direct Line to the Armory

Your Order Status page shows the live status of every order you've placed, including which fulfillment stage it's in right now.

Shipping timelines are 5–10 business days for Standard Velocity and 3–6 business days for High Velocity, starting the next business day after your order is placed (not the same day).

Tracking numbers are emailed the moment your package is prepared for shipment— typically within 5 business days after order placement. Check your spam or junk folder first; tracking emails get filtered there more often than you'd expect.

If it's been more than 5 business days since you ordered and you still don't see anything, reach out via one of the channels above with your order number.

Every RTA order ships with Shielded Shipping protection at zero deductible. We handle the carrier dispute and replace your gear — you don't have to fight UPS, FedEx, or USPS yourself.

For packages stolen after delivery (porch piracy), you'll need to provide a police report number with your claim. That's the only requirement.

Contact us with your order number to start the claim. Don't wait — carriers have time limits on disputes.

Check your Order Status page first. Statuses like Awaiting ACH Clearance, Awaiting ATF Form Approval, or Backordered (AO) add legitimate days to the timeline beyond the carrier estimate, and most customers don't realize that.

If your order doesn't show one of those reasons and you're materially past the estimated window, then reach out.

Order Changes: Contact us within 4 hours of placing the order. After 4 hours, the order has typically already moved into fulfillment and a change is no longer possible — you'd need to cancel and re-order.

Order Cancellations: Free if requested within 1 hour of order placement. After that, a 15% cancellation fee applies to cover payment processing costs (which our processor does not refund to us) plus administrative and restocking overhead. NFA items are subject to a 35% fee. Orders with gunsmithing work already in progress add an additional 10%.

Gift eCard Alternative: Instead of paying the cancellation fee for a partial cash refund, you may opt for a RED Team Armory gift eCard for 95% of the order amount (our discretion, not available for layaway or shipped orders).

Orders that have already shipped cannot be canceled and must be handled as a return per the Returns category below.

Our 48-hour DOA support window applies to non-firearm products only (firearms are covered by the manufacturer's warranty — see the next question).

Email support@redteamarmory.com within 48 hours of delivery with a clear description of the defect and photo or video evidence. The product must be in original condition, unmodified, unmounted, and free of any signs of use or damage other than the defect itself.

What DOA Support Provides: We provide all the purchase documentation you'll need for the manufacturer's warranty claim (invoice, purchase date, serial number verification) plus the manufacturer's direct warranty contact information, and we walk you through the process. Where we maintain a direct relationship with the manufacturer, we may escalate the matter on your behalf at our discretion.

What DOA Support Does Not Provide: DOA support is not an offer of refund, return, exchange, or replacement by RTA. We do not file warranty claims on your behalf. Resolution timelines and outcomes are determined by the manufacturer under their warranty terms.

Do not install or use the damaged item. Installation can void our ability to support the claim and can void the manufacturer's warranty.

All warranty claims go through the manufacturer directly. RTA is an authorized retailer, not the manufacturer — we don't perform warranty repairs or replacements.

For firearms, warranty work must be returned to the manufacturer within 1 year of purchase. For other products, the manufacturer's warranty terms govern the timeline.

Filing a warranty claim through any party other than the original manufacturer may void the warranty entirely, so contact us first — we'll provide the manufacturer's warranty contact information (RMA portal, phone, or email) plus all the purchase documentation you'll need.

That's what Shielded Shipping is for. Every RTA order is covered by default — you don't have to add anything at checkout. We replace lost or stolen packages at zero deductible and handle the carrier claim ourselves.

For packages stolen after delivery (porch piracy), the only requirement is a police report number. That's it — we handle everything else.

Contact us with your order number and we'll start the replacement process. The faster we know, the faster we can ship out the replacement.

Returns of non-defective items may be approved at our discretion, subject to the conditions below.

Restocking Fee: 15% of the order value, or 25% if the item has undergone gunsmithing work.

Shipping: Original shipping fees are non-refundable. The customer is responsible for all return shipping costs.

Documentation Deadline: We must receive all requested return documentation within 14 days of return approval, or the return is canceled.

Email support@redteamarmory.com with your order number to start the request. We'll let you know upfront what the net refund will be so there are no surprises.

The following are not eligible for return or cancellation under any circumstances:

Defects on these products are still covered by the manufacturer's warranty — see the warranty question above for that process.